Returns

iGenius Mobile strives to offer the best service and we will gladly accept any unused or undamaged phone cases/items for a return or exchange. 

To begin your return or exchange, email us on: info@igeniusmobile.co.uk

 RETURN & EXCHANGE POLICY

    • iGenius Mobile must first be informed of any returns or exchanges via email or phone before shipping out your item.
    • The phone cases/items must be returned within 7 days from the delivery date.
    • The phone cases/items must be unused and in perfect condition to qualify for return or exchange.
    • The phone cases/items must be accompanied by the packaging slip and original packaging.
    • Any phone cases/items marked "Sale" cannot be exchanged or returned
    • Any phone cases/items sold during a sale event will only be refunded/exchanged to the value on the invoice.
     EXCHANGES AND PROCESSING
      • Exchanges will be processed within 5-10 business days after we've received the exchanged item.
      • Original shipping charges are non-refundable.
      • The customer is responsible for all return shipping charges unless the item received is incorrect or damaged.

     COUPON CODES
      • Discount codes must be applied at time of checkout. You must click "Apply" to see the order total updated.
      • We cannot adjust any prices after the order has been submitted.
      • One code per purchase.
      • Coupon codes cannot be applied to previous purchases, nor can they be retroactively applied after an order has been placed.
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