FAQ

Where is the store based?

Stockton-on-Tees, United Kingdom

What is this store's return and exchange policy?

At iGenius we accept all returns and exchanges 7 days from receipt date.

Do you accept orders placed worldwide?

We sure do! It doesn’t matter if you’re from the US or Australia we ship worldwide!

What payment methods do you accept?

We accept payment via PayPal or Stripe

How long will it take to receive my order?

Once shipped most domestic orders take anywhere from 2 to 3 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 weeks plus. Pre-orders however may be longer.

The phone case I want isn’t listed, what do I do?

We offer so many unique and wonderful phone cases for so many different models. it's virtually impossible to stock all of them, so if you're after a case but can't see your phone model, just drop us a message and we will happily assist you.

What does it mean by pre order?

Pre-orders are items that are not currently in-stock. If you submit a pre-order, the item will be reserved for you and shipped out as soon as the item is stocked in our warehouse. We will notify you via email at the time of shipment.

What are your delivery charges?

All our items are sent out via First Class and tracked. Our UK shipping  starts at £2.00 for smaller items and £4.40 for larger items.

For international orders, shipping charges are £8.00 for smaller items and £12 for larger items.

There is no additional cost for more items as postage is combined.

How do I pay for my order? Is it secure?

We accept Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Shopify has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

What if something is wrong with my order?

If you have a problem with an order from this store, please contact the store directly, through the Contact us page.

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